We're not quite ready!

The Santa's Answers elves are working around the clock getting everything ready for Christmas 2020 (in a safe, socially-distanced manner, of course!)

We are not quite ready for launch yet (Santa prefers us to wait until after the annual North Pole Halloween Ball at the end of October), but please keep a close eye on our social media channels as we get closer to the big day! If you would like us to notify you as soon as our order system is open, you can sign up to our mailing list in the footer below.

The order system is closed!

We are very sorry, but our final order date for Christmas 2020 has already passed.

Santa is very busy getting everything ready for the big trip around the world, so unfortunately he has run out of time to write any more reply letters!

If you would like to sign up to our mailing list in the footer below, we will make sure that you don't miss out on the opportunity to have Santa send your child a beautiful, personalised reply letter for Christmas 2021.

How It Works

We will start by asking you how many children you would like Santa to write to. You will then have the opportunity to choose a package type and letter style and to provide some information to Santa about each child.

A different package and letter style can be chosen for each child. When you have provided details for as many letters as you require, you can proceed to the checkout and submit your order to Santa.

Don't forget about our discounts when you order more than one letter at the same time!

If you need to save your order at any time, please use the save button at the bottom of the form. We will keep your order details safe and will email you a special access code that can be used to resume it later (even from a different device).


The privacy and protection of sensitive information relating to your children is of vital importance to us here at Santa's Answers.

All of us here are parents ourselves, so we fully understand the concerns you may have about providing us with personal information about your children.

Please be assured that we will never use any of the information you provide to us for any purpose other than the generation of a unique, personalised letter to your child from Santa. All information provided to us will be treated in the strictest of confidence, and will be removed from our system immediately upon it's use.

Our website uses the latest in SSL encryption technology to ensure you data remains safe and secure at all times.

You can provide us with as little or as much of the requested information as you see fit.

The more information you provide us with, the more personalised we can ensure your child's letter from Santa is.

However, the only things we absolutely require to ensure Santa can write a letter to your child are the child's first name and their age.

The provision of all other information is entirely at your own discretion.

If you have any questions regarding the privacy of your data, please feel free to contact us at any time to discuss the matter with one of our team.

How Many Letters?

Please select the number of children you would like Santa to write a letter to and tell us the name and age of each child.

To add more letters, please click the "Add Letter" button and tell us the name and age of each child.

Don't forget about our discounts when you order multiple letters at the same time!

Number of Letters:

Do all children share the same surname?

Please ensure that you have entered a name and age for every child before proceeding.

Shared Information

Are the children siblings?

Do the children live at the same address?

Any Other Siblings?

Do the children have any siblings who will not be receiving their own letter but who you would like Santa to mention?

Add Letter Details

Please select your child's name to enter their personal details and choose their desired letter style and package options.

Santa will use the information you provide to locate the child in his database and to verify the accuracy of his nice list.

Once you have entered your child's details, you may proceed to the checkout and finalise your order.

Please select your child's name to view or update the information you have entered.

When you are ready, you may proceed to the checkout and finalise your order.

Please ensure that you have added your child's details before proceeding.

Package Choice

Please choose which of our package options you would like to order for your child.

For more detailed information on each option, please go to the packages section.

When you are ready, please click the 'Next' button to continue.

Letter Selection

Please choose the style of letter you would like Santa to write for your child.

For more detailed information on each of the letter styles, please go to the letters section.

When you are ready, please click the 'Next' button to continue.

Basic Information

Please ensure that your child's name and age have been entered correctly.

Without this information, Santa won't be able to locate the child on his list!


Basic Information

Is your child a boy or a girl?

Please remember that Santa delivers letters to children from all over the world, so this may not always be obvious to him!

your child's Location

Where does your child live?

If you would like Santa to mention his visit to your child's location in his letter, please let us know where in the world you are.

You can also provide the child's address as you would like Santa to write it on the front of your child's themed envelope. This does not have to match the shipping address for your order - You can make it as specific (or not!) as you wish!


What did your child ask Santa for this year?

This information will be used as a cross-check with Santa's nice list to verify that your child has been identified correctly by our system.

your child's Letter

How did your child's letter to Santa get to the North Pole?

Santa receives his letters from children around the world in many different ways. Providing this information will make it much easier to correctly locate your child's letter.

Some children put their letters in a postbox while others put it up the chimney. Some give it to an elf to transport while others' get brought to the North Pole by a robin. It is important that Santa knows which method is used in your family!

Good Behaviour

What did your child do to get on Santa's good list this year?

Maybe your child's chores were done really well?


Does your child have any pets?

Is there anything about your child's pets that you would like Santa to mention?

For example - maybe your child is responsible for feeding the dog?


Does your child go to school/preschool?

If you would like Santa to mention anything about your child's school/teacher/etc, please fill in these details.

For example - Has your child had a great test result, or maybe performed really well in a school concert?


What hobbies does your child have?

If you would like Santa to mention anything about your child's hobbies and interests, please let us know what they are here.

Please be sure to let us know of any achievements you would like Santa to mention (Maybe your child earned a new belt in Tae-Kwon-Do or won a medal at a dancing competition?)

Family Traditions

Does your family have any Christmas traditions?

Is there anything your family does at Christmas time that you would like Santa to mention? If there is, let us know here and we will make sure that Santa mentions it.

For example - maybe you have an Elf on the Shelf that keeps an eye on goings-on in your house, or maybe you always watch a certain movie together on Christmas Eve?

Anything Else?

Is there any other information that you would like Santa to include in your child's letter?

If there is anything else that you would like Santa to mention that hasn't already been covered by the previous questions, let us know here and we will make sure it is included.

Shopping Basket

Delivery Details

Please enter your own name and address below. All letters (each in their own custom envelopes) will be shipped inside a large, plain white envelope so that they can be checked and verified by you before giving to your child.
Please enter your first name!
Please enter your surname!
Please enter your street!
Please enter the second line!
Please enter your Town!
Please enter your County!
Please enter your Eircode!
Invalid Email!
Please check that all required fields have been completed!

Payment Details

Please enter your payment details below. We accept all major credit cards including Visa, Mastercard, and American Express. Alternatively, you can choose to pay using Apple Pay or PayPal or your browser's saved payment method.

Order Placed

Thank you for your order

Your order reference is

Our head elf, Carol, has passed on all of your details to Santa. He will very shortly begin crafting unique, personalised letters for your children.

We have sent you an email with confirmation of your order. Please check it carefully and ensure that all details submitted are correct. If you did not receive a confirmation email or if you discover an issue with anything in your order, please contact us as soon as possible and we will do everything we can to get things rectified.

As you can probably imagine, this is a very busy time of year for Mr. Claus, and it could take up to seven to ten days before your order is ready for shipping. Don't worry, we will send you another email as soon as your order has been dispatched.

If you have any questions in the meantime, please don't hesitate to contact us.

If you were happy with our service today, we would really appreicate if you would share a link to our page using any of the icons below or via any other social platform you wish.

Thanks again for your order with Santa's Answers!

Wishing you a very Happy Christmas and a wonderful 2021!

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